School rules and policies

School day and attendance

• School hours are 7:00 am – 3:00 pm, Monday to Thursday, and 9:00 am – 2:00 pm on Sunday.
• Students arriving after 7:30 am need a late slip; otherwise they will not be able to join the first period. Lateness has a negative effect on teaching and learning.
• Missing any period without permission or an excuse counts as a full day's absence.
• A student's absence is only accepted with a proper excuse.
• Students will be dismissed from the school if they exceed 10 consecutive days of absence, or 15 non-consecutive days.
• Mobile phones, cameras and recorders are not allowed in school. If one is found, the school's rules and regulations apply.

Drop-off, pick-up and safety

• Please drop your children at the gates assigned to their section. Gate numbers are announced at the beginning of the academic year.
• Collecting your children on time has a positive effect on their wellbeing, helps them organise their time and supports their achievement.
• Teachers' daily duties end at 2:30 pm. The school will charge extra for looking after students after this time.
• Students may not leave the school campus unless accompanied by a parent. Please collect your child from their section's gate. The school is not responsible for any student who leaves without official permission.
• Parents are not allowed to enter classrooms. Students are called only through the administration.
• To avoid mixing between sections, male students in Grades 6 to 12 may not be sent to collect their siblings from other sections. This must be done by a parent.

Communication with the school

• The student diary (KG and Cycle 1) is an important way for teachers and parents to communicate. Students must bring their diary every day. Parents can also find more information on the Google Classroom platform.
• To discuss your child's academic performance or behaviour, please call the supervisor or send an email to book an appointment before visiting the school.

Health and special educational needs

• Please tell the school if your child has any medical condition or allergy, so the necessary measures can be taken.
• Please tell the school's administration if your child has special educational needs (SEN), or if you have any psychological or emotional concerns, so that the right plans can be put in place.
• A student with SEN may only join a class with the permission of the school specialist and the agreement of the principal.

Fees and books

• The first school fees cheque must be paid within three days; otherwise the registration will be cancelled.
• Parents must pay for school books.

Withdrawal and refund policy

If a student withdraws from the school, for any reason, fees are charged as follows:

1. Registration fees are non-refundable.
2. If the student attends for two weeks or less, the tuition fees for the whole month are due.
3. If the student attends for more than two weeks but less than a month, the tuition fees for two full months are due.
4. If the student attends for more than a month, the tuition fees for three months are due.
5. Uniform and book fees are non-refundable.
6. Transport fees follow the same policy as school fees.

Transport policy

• When you enrol your child on the school bus, please check with the transportation officer to activate the service.
• Please contact the transport department, from the phone number registered on the form, three days before the service should start, to arrange the bus time. If we cannot reach you (for example because of travel or a switched-off phone), the service must be activated again, which can delay it by one week to 15 days.
• Students must be at the pick-up point five minutes before the bus arrives. The bus will not wait for, or return for, a student who is late.
• Parents should accompany young children to the bus and hand them to the bus assistant, in the morning and in the afternoon. A parent must be present to receive the student in the afternoon; otherwise the supervisor will take the student back to school.
• Students must wear their transport card. No student may board the bus without one. A lost card is replaced when the parent and child come to the school to request it, at a cost of AED 15.
• Students must never cross the street. If a student crosses the street, the school may suspend the service temporarily.
• Please ask your children to tell the school administration if they miss the bus. They must never go home alone or with friends without permission; the school is not responsible if they do.
• For an early pick-up of a child registered on the bus, or if your child will not take the bus home, inform the bus supervisor or transportation officer before 11:00 am. After that time it may not be possible to help, except in emergencies.
• If the student does not follow the bus rules, the school's behaviour regulations apply.
• If you move home, permanently or temporarily, the transport contract ends and a new contract is made at no extra cost. If the bus cannot reach the new address, the school refunds the remaining amount of the transport instalment.
• Please report any comment or complaint to the school management straight away, rather than dealing with the supervisor or bus driver directly.

Photography policy

From time to time, we take photographs of students during educational activities and events. These photos may be used in the school prospectus, on the school website or on the school's social media pages.

We therefore ask for your written consent each academic year. Please tell the registration department whether or not you give permission for your child to be photographed by the school.